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Live Support Person offers webbased site monitoring tool that facilitates Live, 24/7 Interactive Sales & Customer Support. Live Support Person enables website operators to monitor every visitor coming to their website and can proactively greet them with digital handshake. Chat, interact, and guide customers through your web site by pushing them information, files, and web pages. Similarly Visitors can also ask for help by clicking on the help icon placed on the webpages.Live Support Person is the solution your site desperately needs to increase lacking human interaction between visitor & operator over web.  Contact Visitors on your website: Arguably the most powerful feature of Live Support Person v1.0. Operator monitoring the site can contact any visitor on the site by simple click, thus can easily push information, files & webpages. You are on your way to heightening their confidence and closing more sales! Live Customer Assistance: At any time a site visitor can request help. By simply clicking on the LiveSupport image visitor can get live assistance. Multiple Operator Supports: For websites where single operator is insufficient due to there size or number of hits per day, Live Support Person offers multiple operator monitoring. Load Balancing: For multiple operator monitoring, Live Support Person provides load balancing feature to prevent irregular work load on operators. Leave a Message: If operator is not monitoring or his status is offline, the customer has the possibility to leave a message via contact form or email based on operator's preferred settings. Push Content to Visitors: The operator has the power to push any web-accessible content to the client. This can include text, music, images, videos, documents, applications, files or full HTML pages. Referral Information: The sales rep may access the URL of the last page visited before hitting the Live Support Person v1.0 enabled site. This can help operators target their welcome message better and see, in real time, where web traffic is coming from. Frequently Used Responses: In certain circumstances, an operator may find themselves answering similar questions again and again. Live Support Person v1.0 gives the operator the ability to configure any number of canned responses to supplement personal replies and streamline the handling of multiple concurrent customers. Frequently Used Commands: Operator can use canned commands to prevent from typing long urls again and again. Multiple Websites Monitoring: A single operator may monitor several sites simultaneously. This allows a small sales force to monitor multiple stores at the same time.Operator can use canned commands to prevent from typing long urls again and again. Multiple Requests: Operator can respond to multiple requests from various visitors at a time and can be of assitance. Location Independent Monitoring: You can monitor your websites from anywhere, either you are at work or at your home, just login to your operator area and start monitoring. Automatic Software Updates: Each time Live Support Person v1.0 is started, it is downloaded from the server, thus any upgrades to the software will be downloaded. No need for special arrangments for updating your settings. Site Stats: Live Support Person v1.0 also stores information about each visitor coming to the webpage, like time, ip address, referer, operating system, browser, unique 10 digit ID assigned to the visitor, URL. Save Chat Transcripts: Operator has the option to save chat transcripts for future reference and to decide marketing strategy. Interactive Chat Experience: Live Support Person v1.0 has very interactive and personalized chat. Operator can set name of the guest he is talking to for more personal effect. While chatting you also get to know when other party is typing a messsage! Customizable Interface Skins: Live Support Person v1.0 is completely customizable. Everything from the colors to backgrounds, icons, and images can be modified so that Live Support Person integrates seamlessly into the design of your web site. Sound Notificaton: As chat window pops up, or new visitor arrives or message arrives operator is notified by sounds as well. Notification when party has left chat session: Operator or visitor is notified if the other party has left the chat session. Please let us know if you have any questions or comments by contacting us now!
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Product of Kaon Softwares